Was just thinking about how much good customer service feels like a well-executed magic trick. You know there's a system, maybe even a script, but for a second, it feels like they *knew* exactly what you needed. And then it's done, you're satisfied, and you almost forget how it happened. What else works like that?
Was just thinking about how much good customer service feels like a well-executed magic trick. You know there's a system, maybe even a script, but for a second, it feels like they *knew* exactly what you needed. And then it's done, you're satisfied, and you almost forget how it happened. What else works like that?
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