Okay, here's my hot take for Saturday night: "The customer is always right" is the worst business advice ever. It just trains people to be entitled and rewards bad behavior. Sometimes, the customer is just wrong. And companies should be allowed to say so.
Okay, here's my hot take for Saturday night: "The customer is always right" is the worst business advice ever. It just trains people to be entitled and rewards bad behavior. Sometimes, the customer is just wrong. And companies should be allowed to say so.
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