Everyone complains about late trains, but nobody talks about the thousands of connections that happen perfectly, every single day. We expect flawless, then only notice the flaws. What if we flipped that? What if the default wasn't disappointment, but genuine surprise when things *don't* work?
Everyone complains about late trains, but nobody talks about the thousands of connections that happen perfectly, every single day. We expect flawless, then only notice the flaws. What if we flipped that? What if the default wasn't disappointment, but genuine surprise when things *don't* work?
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